Operating model · Established

Self-Service

Users obtain a capability without a manual hand-off

What does Self-Service mean?

Platform access that lets teams provision or operate standard resources through safe automated interfaces.

Keep exploring

Site Reliability Engineering (SRE)Applying software engineering to operations so services meet explicit reliability goals.
Platform EngineeringA discipline that creates reusable self-service capabilities and reduces the cognitive load of shipping software.
Internal Developer Platform (IDP)A curated internal layer of tools, services and workflows that lets teams build and operate software consistently.
Developer Experience (DevEx / DX)How easily and effectively developers can understand, build, test, ship and operate software in an organisation.
Golden PathA documented, automated and optional path that makes the preferred way to build or deploy the easiest way.
ToilWork that is automatable, tactical and scales with service growth without creating lasting value.
Incident CommanderA temporary role responsible for direction, priorities and communication during a significant incident.
Escalation PolicyA defined sequence for paging people or teams when an alert is not acknowledged or needs greater authority.